Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms and Conditions”) govern the use of this website with domain name babywombworld.com (“the Website”) owned and operated by Crescro (Pty) Ltd. These Terms and Conditions are binding and enforceable against every person that accesses or uses this Website (“you”, “your” or “user”), including users who register as users on the website. By using the Website and buying products on the Website, as may be applicable, you acknowledge that you have read and agree to be bound by these Terms and Conditions.

The use of any product bought from this Website is at the purchaser’s risk. The purchaser/user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website, except where such liability cannot be excluded in terms of applicable law, including the Consumer Protection Act (CPA).

2. Consumer Protection Compliance

Nothing in these Terms and Conditions is intended to limit or exclude any rights that the User has in terms of the Consumer Protection Act (Act 68 of 2008). Where any provision of these Terms conflicts with the CPA, the CPA shall prevail.

3. Returns and Refunds

All returns, refunds, and warranties are subject to the provisions of Sections 55 and 56 of the Consumer Protection Act, as outlined in the Provider’s Returns Policy. Customers are entitled to goods that are of good quality, in working order, and reasonably suitable for their intended purpose.

4. Electronic Transactions

In accordance with the Electronic Communications and Transactions Act (ECTA):

• Users have the right to review, correct, or withdraw orders before final submission.
• An electronic transaction is deemed concluded when the order confirmation is sent by the Provider.
• Records of transactions will be retained for the period required by law.

5. Privacy and Data Protection

The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties, except as required to fulfil the order.
The Provider complies with the Protection of Personal Information Act (POPIA), ensuring that personal information is processed lawfully and securely.

Only the necessary information, that is the delivery address and contact phone number, will be made known to third parties delivering the product.

The Provider undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold. The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

6. Orders, Delivery and Cancellations

Subject to stock availability with suppliers and receipt of payment, requests will be processed within 7 working days and handed over to a courier company for delivery. For remote areas not serviced by standard couriers, the Provider will deliver via Post Office, or to the nearest town accessible by our couriers.

The Provider will supply all goods to the delivery company in good order and will ensure that goods arrive at the User’s chosen delivery address in the same good order.
Cancelled orders on the e-commerce facility will be refunded after deduction of a 10% charge for administration costs, provided that such cancellation does not fall within the cooling-off rights granted under the CPA or ECTA where applicable.

The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

Any complaints or issues regarding products bought on the Provider’s website should be sent to support@babywombworld.com or info@babywombworld.com. 

When you receive your order and are not satisfied with the product, advise our customer service team, and we will arrange for the product to be collected and either replace, refund or repair the item, depending on the circumstances. The Provider reserves the right to charge a 10% administration fee for returned orders where applicable and lawful.

7. Payment

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Provider’s bank account. The Provider uses secure payment gateways with encryption and does not store credit card details.

The merchant outlet country is South Africa and the transaction currency is South African Rand (ZAR).

8. Use of Website

This Website and the Content may not be reproduced, duplicated, copied, resold, or exploited for any commercial purpose without prior written consent.

The User may not use framing technologies or extract data without permission. The Provider does not offer products or services to minors. If you are under 18, you may not transact on this Website.

9. Limitation of Liability

The Website and all Content are provided on an “as is” basis. The Provider makes no warranty regarding availability, accuracy, or completeness.

Neither the Provider nor its affiliates shall be held responsible for any direct or indirect damages arising from the use of the Website, except where liability cannot be excluded under applicable law, including the Consumer Protection Act

10. General

The Provider reserves the right to change, modify, or remove portions of these Terms and Conditions at any time. Continued use of the Website constitutes acceptance of such changes.

These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the North Gauteng High Court.

If any provision is found to be invalid, the remaining provisions shall remain in full force and effect. These Terms constitute the entire agreement between the Provider and the User.