Returns & Refunds Policy

1. Legal Framework

Crescro (Pty) Ltd shall accept returns and provide refunds, repairs, or replacements in accordance with Sections 55 and 56 of the Consumer Protection Act (Act 68 of 2008), which provides customers with the right to receive goods that are of good quality, in working order, free of defects, and reasonably suitable for their intended purpose.

2. General Returns

Products may not be returned unless:

• The incorrect product has been supplied; or
• The product is damaged or faulty upon delivery.

In such cases, Crescro (Pty) Ltd will exchange or refund the product on condition that:

• The product is returned in its original condition, including all packaging, documentation, warranty cards, manuals, and accessories.
  
• The customer logs the return within seven (7) days of receipt by written notice to info@babywombworld.com. 
  
• The product is returned within ten (10) days of written notice, with shipping (and insurance) prepaid by the customer, unless otherwise agreed.

Upon receipt and inspection, Crescro (Pty) Ltd will make reasonable efforts to replace the product. If replacement is not possible, a refund including standard delivery costs will be processed within thirty (30) days of cancellation.

3. Products Damaged on Delivery (DOA)

If a product is damaged, missing parts, or not in proper working order at the time of delivery, the customer must notify Crescro (Pty) Ltd within three (3) days by logging a return via info@babywombworld.com. 

• The product will be collected at no cost to the customer.
  
• Once inspected and validated, the product will be repaired or replaced where possible.
  
• If repair or replacement is not possible, a full refund will be issued.
  

Failure to report damage within three (3) days may result in the claim being declined.

4. Implied Warranty (6 Months)

In accordance with Section 56 of the Consumer Protection Act, all goods carry an implied six (6) month warranty. During this period, customers may return goods that are defective, unsafe, or fail to meet the standards set out in Section 55.

Crescro (Pty) Ltd reserves the right to:

• Repair the product;
• Replace the product; or
• Refund the customer

depending on the nature of the defect and assessment of the returned goods.
A valid proof of purchase is required for all warranty claims.

5. Factory Faults (After 7 Days, Within Warranty Period)

Products returned after seven (7) days but within the six (6) month warranty period will be assessed for manufacturing defects. If deemed faulty under normal use, the product will be repaired, replaced, or refunded in line with the Consumer Protection Act.

6. Exclusions – Non-Returnable Conditions

The following will NOT be regarded as defects and will not qualify for return, refund, or exchange:

• Faults resulting from normal wear and tear
• Damage caused by negligence, misuse, abuse, or incorrect installation/use
• Damage caused by electrical surges, load shedding damage, or environmental factors (including corrosion from coastal air)
• Failure to follow product instructions or maintenance guidelines
• Unauthorized repairs, modifications, or alterations
• Cosmetic damage reported outside of the required reporting period
• Products returned without original packaging, accessories, or proof of purchase
• Where the product specifications were accurately described but do not meet personal preference or expectations
• Hygiene-sensitive products that have been opened or used (where applicable)
• Unboxed Deals or clearance items showing signs of prior handling or repackaging

7. Refunds

Refunds will be processed using the original payment method where possible. Processing times may vary depending on banking institutions but will not exceed thirty (30) days from the date of cancellation.

8. General Conditions

Crescro (Pty) Ltd reserves the right to inspect all returned goods prior to approving any repair, replacement, or refund. Any misuse of the returns process or submission of false claims may result in refusal of the return.