legal

Privacy Policy

This policy ensures compliance with the Privacy Policy Act while balancing fair use and protection against misuse.

Contents

1. Introduction

2. Information We Collect

3. How We Use Your Information

4. Sharing Your Information

5. Payment Security

6. Data Retention

7. Your Rights as a Data Subject

8. Cookies

9. Changes to this policy

1. Introduction

Crescro (Pty) Ltd (“we”, “us”, “our”) owns and operates babywombworld.com. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”). This Privacy Policy explains what information we collect, how we use it, and your rights as a data subject.

2. Information We Collect

We collect the following personal information when you use our website or place an order:

  • Full name
  • Email address
  • Delivery address
  • Contact telephone number
  • Payment information (processed securely via third-party payment gateways — we do not store card details)
  • Order history and transaction records

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Communicate order confirmations, updates, and support queries
  • Deliver your products via our courier partners
  • Comply with our legal obligations under the CPA, ECTA, and POPIA
  • Improve our website and customer experience

We will not use your information for any purpose beyond what is necessary to fulfil your order and comply with applicable law.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We share only what is necessary:

  • Your delivery address and contact phone number will be shared with our courier partners solely for the purpose of delivering your order.
  • We may disclose information where required by law or court order.

5. Payment Security

All payment transactions are processed through secure, encrypted payment gateways. We do not store credit card details on our servers. We have taken all reasonable precautions to secure payment processing on our platform. We cannot be held responsible for security breaches occurring on your own device due to inadequate virus or spyware protection.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Transaction records will be retained for the period required under applicable South African legislation.

7. Your Rights as a Data Subject

Under POPIA, you have the right to:

  • Know what personal information we hold about you
  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information, subject to legal obligations
  • Object to the processing of your information
  • Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at info@babywombworld.com.

8. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You may disable cookies in your browser settings, though this may affect certain website functionality.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated date. Continued use of the website constitutes acceptance of the updated policy.

For any privacy-related queries, contact us at info@babywombworld.com.